shipping & delivery

From our world to your doorstep.

We carefully prepare every PINTU order before sending it on its way. Delivery times vary depending on your location, but we always aim to get your order to you as quickly as possible.

Estimated Delivery Times

EU & United Kingdom: 2–6 business days
Rest of the World: 7–9 business days

Please note that delivery times are estimates and may vary depending on the destination and customs processing.

SHIPPING RATES

Enjoy complimentary shipping on orders over €100 within the EU and UK. For orders below this amount, our standard shipping rates apply.

Austria - €5.90

Germany - €9.90

Rest of the EU - €16.90

United Kingdom - €25.90

Rest of the World - €49.90

SPECIAL SHIPPING RATES

Dog Bowls & Tray Sets have separate shipping rates due to their size and packaging requirements. Complimentary shipping does not apply to these items.

Austria - €5.90

Germany - €29.90

Rest of the EU - €36.90

United Kingdom - €49.90

Rest of the World - €59.90

GOOD TO KNOW

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING PARTNERS

We work with trusted shipping partners, including Austrian Post, DHL and UPS. The carrier may vary depending on your destination.

CUSTOMS & IMPORT DUTIES

Orders shipped outside the European Union may be subject to additional customs duties, taxes or import fees. These charges are the responsibility of the recipient.

DELIVERY DETAILS

Please ensure your shipping address is correct at checkout to avoid unnecessary delays.