CANCELLATION & RETURNS
If you wish to cancel your order or return an item, you may create a return within 30 days of receiving your order.
To create a return, please log in to your customer account, select the relevant order and follow the return instructions.
In addition to your statutory right of withdrawal, PINTU offers a voluntary return period of 30 days from the date you receive your order.
Personalised items, custom-made products and products made to the customer's specifications or clearly tailored to personal requirements are excluded from returns to the extent permitted by applicable law.
WHAT ARE THE CONDITIONS OF RETURNS AND EXCHANGES?
To be eligible for a return or exchange:
- Items must be unused, unworn, unwashed, undamaged and unaltered.
- Items must be returned in their original condition.
- Items must be returned in their original packaging.
- All original tags must still be attached to the item.
- All parts, accessories and protective covers originally supplied with the product must be included.
PINTU reserves the right to refuse returns or exchanges that do not meet these conditions.
These conditions apply to PINTU's voluntary return policy and do not affect your statutory rights, including your rights in relation to faulty or defective goods.
REFUNDS & SHIPPING COSTS
For returns made under PINTU's voluntary 30-day return policy, only the value of the returned goods will be reimbursed. Original shipping and delivery fees are not refundable.
The customer is responsible for the direct cost of returning the goods. PINTU does not currently offer free returns.
Please retain proof of postage until your return has been fully processed.
For international orders, customs duties, import taxes or similar charges are not reimbursed by PINTU.
Please note that if you exercise your statutory right of withdrawal within the statutory 14-day withdrawal period, the statutory reimbursement rules apply. This includes reimbursement of the cost of our least expensive standard delivery option, as described under “Statutory Right of Withdrawal” below.
PROCESSING & REFUNDS
Once your return has been received, please allow up to 5 business days for your return to be inspected and processed.
Once approved, the refund will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
If you would prefer store credit instead of a refund, please contact us at hello@pintu-design.com.
EXCHANGES
Please allow up to 5 business days from receipt of your returned item for an exchange to be processed.
The customer is responsible for the cost of returning the original item as well as the shipping cost of the replacement item.
For exchanges, please contact us at hello@pintu-design.com.
DAMAGED OR FAULTY ITEMS
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at hello@pintu-design.com.
If your claim is justified, PINTU will cover the necessary return shipping costs and, where applicable, the cost of shipping a replacement item.
RETURN POLICY
STATUTORY RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform:
Pintu Design GmbH
Margaretenstraße 112
1050 Vienna
Austria
Email: info@pintu-design.com
Phone: +43 676 8338 0300
of your decision to withdraw from the contract by means of a clear statement, for example by email or a letter sent by post.
You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.
We will not reimburse any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.
Reimbursement will be made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We will use the same payment method that you used for the original transaction unless expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return the goods without undue delay and no later than 14 days from the day on which you inform us of your withdrawal.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply, in particular, to contracts for goods made to the customer's specifications or clearly personalised, provided that the applicable statutory requirements for such an exception are met.
VOLUNTARY 30-DAY RETURN POLICY
In addition to the statutory 14-day right of withdrawal, PINTU offers a voluntary return period of 30 days from receipt of the goods.
After the statutory withdrawal period has expired, returns are subject to the conditions of PINTU's voluntary return policy described above.
Our voluntary 30-day return policy does not affect your statutory rights.
MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, you may use the following form:
To:
Pintu Design GmbH
Margaretenstraße 112
1050 Vienna
Austria
Email: info@pintu-design.com
I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods () / provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.