Refund policy

STATUTORY RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform:

Pintu Design GmbH
Margaretenstraße 112
1050 Vienna
Austria
Email: info@pintu-design.com
Phone: +43 676 8338 0300

of your decision to withdraw from the contract by means of a clear statement, for example by email or a letter sent by post.

You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.

We will not reimburse any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

Reimbursement will be made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.

We will use the same payment method that you used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return the goods without undue delay and no later than 14 days from the day on which you inform us of your withdrawal.

You are responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply, in particular, to contracts for goods made to the customer's specifications or clearly personalised, provided that the applicable statutory requirements for such an exception are met.

VOLUNTARY 30-DAY RETURN POLICY

In addition to the statutory 14-day right of withdrawal, PINTU offers a voluntary return period of 30 days from receipt of the goods.

After the statutory withdrawal period has expired, returns are subject to the conditions of PINTU's voluntary return policy described above.

Our voluntary 30-day return policy does not affect your statutory rights.

MODEL WITHDRAWAL FORM

If you wish to withdraw from the contract, you may use the following form:

To:

Pintu Design GmbH
Margaretenstraße 112
1050 Vienna
Austria
Email: info@pintu-design.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods () / provision of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.